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    • Menu Services
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    • What you need to know
    • Key UK Legislation
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A post with arrows showing advice, support, help, guidance

Flexible Project and Regulatory Advice Retainer

 


Our Flexible Business Support Packages will help you to better budget for those OMG moments, when you don't know where to turn and you don't have time to call five different businesses trying to find one that can advise you.   


It also means you can spread the cost of your food label compliance support across your project timeline, adding what you need as you go. 


Pay once and then know that you can call, mail or zoom using your prepaid hours.
We'll be there when you've got a quick question that needs answering. Choose the package that best suits you and your project,  knowing you can call when you need us.

☎ Pick up the phone, we'll charge you for the call time and any follow up work and for sending you emailed answers.


📧 Or send in your enquiry by email and we'll get back to you. 


We have packages from 4 to 60 hours which start at £340 plus VAT for the 4-hour package.

  

We have the usual highly complicated Terms and Conditions full of legalese but we thought it might be more helpful to spell out the basics of the plan.


  • The retainer is valid for up to 6 months from the date you sign the contract. 
  • Payment is due when you sign the contract. 
  • This time can be used for advice, project work and support by email.
  • Each time you submit a request for support, we’ll get back to you and agree a time frame* 

               *Advice is usually within 2 working days – often quicker

               *Project work is usually between 3-7 days depending on the type of project

  • When you have used 75% of your agreed spend, we will contact you to agree your priorities and advise on buying extra credit
  • If you require more zoom/telephone time than the package allows, this can be taken from  the project/advice minutes or you can purchase extra call/zoom time by booking in through our website.


Buy a support package

Business support packages and project work for food label compliance

With our business support packages, you can stay ahead of regulatory changes, manage risk more effectively, and ensure your products are always compliant and market-ready. Ideal for growing brands who need regular support but not a full-time hire, these packages bring flexibility, expertise, and real-world experience to your team. From food label compliance to project work - let’s take the stress out of compliance so you can focus on growth. 


Communication


  1. For the sake of traceability, we request that all instructions and questions be sent by email. We will not respond to messages by WhatsApp/ Messenger or other systems.
  2. Time spent responding to emails will be logged and taken out of the retainer hours.
  3. If you need to call to discuss the project, the time used will be taken out of the retainer hours.
  4. You can book a telephone conversation through my website booking system. The slots available are times I am available for calls.
  5. If you don’t want the call time to be taken out of the retainer hours, there is a ‘paid for’ call option on my website for advice/ discussion of products.
  6. After signing up for a retainer arrangement, clients have a 14-day cooling-off period during which they may change their mind and receive a refund, minus the cost of any work already done for them. You must write to us by email within the cooling-off period to request such a refund.




Buy a support package

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